“We've significantly reduced manual work”

Today, Arrive uses Skovik in Sweden, Denmark, Germany, France, Austria, Spain, Finland, Belgium, Italy, Norway, Switzerland, Iceland, Slovenia, Slovakia, Hungary, the Netherlands, the United Kingdom, Czechia, Portugal, Japan, Ireland, Australia, and the Philippines.

We spoke with Senior Financial Controller Jesper Cederberg, Financial Controller Alejandra Cespedes, AP Specialist Emelie Nordsten, and Financial Assistant Marissa Kamruzzaman about how they work with Skovik in their day-to-day operations. They shared how an intuitive system, automated processes, and a shared set-up across markets support efficient collaboration across the organisation.

An intuitive system for both employees and admins

With thousands of receipts submitted every month, ease of use matters. For the team at Arrive, Skovik’s intuitive design supports both employees submitting expenses and the admins managing them.

The system is very simple and clear for users, Emelie explains. We have a lot of people submitting receipts, and they find it easy. I’d say everyone is very satisfied.

Jesper, who was at the company before Skovik was introduced in 2019, shares the same experience:

“I honestly can’t remember ever receiving a complaint about Skovik”.

For the admin team, the experience is just as smooth. Marissa highlights how clear-cut the workflow feels:

“I like the set-up and how easy it is for us to approve expenses. It’s very straightforward. Some systems choose to overcomplicate things, but this is simple to work in and to pull reports from”.

Jesper agrees: It’s easy to get an overview and very simple to find what you need to do. You really don’t need any direct instructions to understand how things work, it’s just very easy.

Emelie, who is relatively new to Skovik, describes how quickly she became comfortable working in the system:

I had never worked with this volume of expenses before, so at first it was a bit of a shock. But I quickly realised it wasn’t overwhelming, because the system helps so much. My first reaction was that it was incredibly user-friendly.

She adds that Skovik keeps the interface clean, while still giving admins full control when needed.

“You don’t always need every detail on screen. Specifics are there if you need them, but they stay hidden unless you actively choose to view them. That makes the work very simple and efficient”.

Reducing manual work with smart automation

As part of their ongoing work to streamline expense management, Arrive introduced automated approvals in selected entities. Using insights from Skovik, the team identified patterns in employee expenses and adjusted parts of the approval process where manual review added limited value. This made the review process more efficient, without compromising oversight.

We’re so glad it’s possible to automate parts of our process in Skovik. It helps enormously!, Alejandra says.

By starting with a few subsidiaries, they were able to test the set-up before rolling it out more widely. As it has gone smoothly, a broader implementation across the group is now being considered.

This measured approach reflects how Arrive manages configurations overall: maintaining clear standards while allowing flexibility where it adds value.

Alejandra continues:

“We try to keep things unified so it doesn’t get confusing for the end-users. We don’t want too many categories, but when a country has a specific need, then of course we’ll add it to their set-up. The idea is to keep things simple, with just a few additions where it makes sense”.

Throughout the process of tailoring the system to their needs and preferences, their Customer Success Manager, Monika, has been a close and proactive partner.

Monika has been incredibly helpful, and you can really tell how knowledgeable she is, Alejandra says. She often shares examples from other customers when we’re exploring something new or looking for inspiration, which gives us useful input. The collaboration works really well. She takes the time, responds quickly, and is always there to support us when we need it.

One system across markets

Having one shared solution across countries has become a major strength for the team.

Being able to gather our markets in one place, even though we’re in different countries, that’s incredibly valuable for us, Jesper says.

Alejandra agrees:

“It makes things so much easier to have everything in one system”.

Using a shared set-up means the same process applies across the organisation, reducing complexity in both day-to-day work and cross-country collaboration.

That’s what simplifies things, Alejandra explains. We don’t need to work in several different systems. And when we get requests for data, for example in relation to sustainability, it’s much easier when everything comes from the same system. It also makes it easier for us to support each other internally. We use so many systems overall, and it’s hard to know them all, but in Skovik we all work the same way.

This consistency also strengthens teamwork, Alejandra says:

“We help each other a lot. Everyone has their own responsibilities, of course. But if someone is away, we can step in because the process is the same for all of us”.

Operating across multiple countries naturally comes with different rules and requirements. Jesper notes that while this can be challenging, Skovik handles it well.

“Our local accounting firms help us a lot with this. They’re the experts on what each country needs, and our setup in Skovik matches those requirements perfectly. Everything works very well and the way it should”.

For Jesper, it’s the combination of a shared system, simple processes and smooth collaboration that makes him recommend Skovik. And the rest of the team agrees: the experience has been overwhelmingly positive.