”You make us feel seen”

We met with Accountant Marie Hillman and Accounting Assistant Marika Welander, who shared how Skovik supports them as admins of the system, and in what ways the system benefits the end-users.

Combating procrastination

The system’s user-friendliness stands out to both Marie and Marika. It’s super straightforward. And that’s what you want, especially for the sales team, who submit a lot of expenses. They want it to be as easy as possible, Marie says.

She continues:

“And the app really helps with that. They pay at the store, and then they scan the receipt right away, and then it’s all just there. It pretty much does the work for them. It’s really user-friendly”.

Marika weighs in:

“They really do take the photo right away, you can tell from the background. Sometimes they’re in the car, sometimes at a café. You see the table, the car… They’re quick. They just place it down on something and click!”.

Marie adds: You can tell how well it works by how effortlessly they do it. And I think that’s because of how easy the system is to access, how clear of an overview they get, and how straightforward it is.

She expands on this:

“When uploading receipts gets too complicated, you put it off. Because it becomes an annoying task that you don’t want to do. And before you know it, you’ve ended up with a pile of them, can’t remember who you had lunch with, or forget receipts all together. Suddenly you’ve missed the deadline to submit them on time and your reimbursement is delayed. That’s not something anyone wants, and that’s why I’m glad Skovik’s so easy to use”.

Built to help

It’s not just the end-users who benefit from the system’s ease of use. It’s an easy and smooth system, and everyone saves time because of it, Marie says.

One of the benefits for the admins is built-in functionality, that works to steer users in the right direction:

A warning makes you stop and reflect. Is this the right account? Should it be divided across accounts? Sometimes someone might have grouped things together that actually belong separately. So I find it really useful, Marie says.

Marika agrees: It’s good, it flags things that might need a closer look.

The actual complexity of the system is stored away in the background, which stands out to Marie:

“The systems I’ve used before have been a bit… heavy and clunky. If I compare them to this one, it’s just lighter and more intuitive”.

She expands on this, explaining that she’s used to more rigid tools. With Skovik, they’re in control without having to sacrifice on flexibility, she says.

An all-around solution

This flexibility means it’s easy to use Skovik on a global scale, as the system’s easily tailored to local legislation. The synergy this creates is of great value to Senergia, Marie explains:

“It makes things more efficient. Our finance team is centralised in Stockholm, and we handle the reviews for all markets. Since everything is done in one system, we don’t have to jump between platforms depending on the country. Whether someone submits a report from Finland or Norway, the process is the same. That saves us time, so it’s a real advantage”.

But it’s not just the system that Marika and Marie appreciate about Skovik, they also place value in the help they receive from the customer success team.

We get help quickly, and the support team is friendly and easy to deal with. That really matters, Marika says.

Marie chimes in: They really want to help us find a solution to what we’ve asked about.

Marika adds: You feel seen, if that makes sense. When you reach out with a question and need help, you actually get it.

Marie and Marika then circle back to the system’s ease of use:

I’d absolutely recommend Skovik. It’s an easy-to-use system and it’s great that everything’s gathered in one place, Marika says.

Marie agrees: Same here, absolutely. It’s intuitive and easy to navigate.