General terms

The current version of our general terms is shown on this website and may be updated as outlined below.

Parties and services

In these general terms “you” refers to either you as a person or the company that you represent. Skovik AB is referred to as “Skovik”. The service which Skovik provides is referred to as “the service”. These general terms, along with the creation of an account through our website or mobile app, is hereinafter referred to as “the agreement”. By creating an account and by using the service, you consent to the agreement.

Your obligations

You must provide your real name, company name, email address and other requested information when creating an account.

You attest that you are at least 18 years old and that you are authorised to represent your company.

A user account can only be used by a single individual, and is not to be shared among multiple persons. You may not transfer the service to another party. However, you may of course add multiple user accounts, for multiple employees.

You must ensure that passwords are handled and stored securely. You are responsible for any unauthorised use of your account.

To provide a good service, adequate security and a high level of availability, your equipment (hardware and software) must be maintained and updated. That is done by, for example, using an up-to-date web browser and by regularly updating your operating system.

It is not allowed to use the service in a manner that could damage, disable, overburden, or impair the service. Skovik has the right to suspend your account, at any time, if you violate this agreement. If the violation is deemed to break the law, Skovik will file a criminal complaint.

This agreement gives you a non-exclusive right to use the service solely for your own business. The agreement does not transfer copyrights or other intellectual property rights to you. Also, you may not copy or modify the service.

Termination

You may cancel the service at any time. For paying subscribers of the service, termination of the agreement takes effect when the ongoing payment period has ended, which is usually within a month. Any outstanding fees are therefore not repaid. If you use Skovik’s free service, termination of the agreement takes effect immediately upon cancelation.

You can cancel the service by sending an e-mail from your login address to us with “Cancel account” in the subject line.

Skovik has the right to terminate the agreement with immediate effect if you become insolvent; file for bankruptcy; suspend payments to Skovik; or have breached any of these terms and conditions. Skovik has the right to terminate any agreement with one month’s notice.

Upon termination, Skovik has the right to wholly or partially erase information stored in the service.

Changes of the service

The service constantly evolves, which above all means that Skovik adds new features and improves the product. But it also means that functions sometimes change character or disappear temporarily or permanently. Skovik may, without prior notice, modify the service or the way in which the service is provided. Skovik may also modify the service for safety reasons.

Skovik may cease to provide the service, taking the point concerning termination into consideration.

Personal data

When creating an account, Skovik registers your name, email address and other information. The information is needed to conclude this Agreement, to be able to provide the service and to contact you.

Disclaimer and limitation of liability

Skovik only compensates direct damages caused by negligence on Skovik’s part. Indirect damages such as loss of profits, loss of production, loss of sales and obstacles to fulfil third party obligations are not compensated. Skovik’s liability is limited to the fees and other costs paid to Skovik during the contract period, though not more than a Swedish price base amount. This limitation does not apply in case of wilful intent or gross negligence.

Your damage claim must be made as soon as possible. If the claim has not been made within sixty days after the the harmful act occurred, the claim is invalid had you been able to make the claim in time.

Skovik is not responsible for any damage to your hardware, your data or other information transmitted thorough use of the service. Nor is Skovik responsible for errors in third-party products, damages caused by computer viruses (or the equivalent), delays, loss or corruption of your data, or your liabilities to third parties.

Skovik is excused from failing to perform its obligations under this agreement to the extent that such failure is due to a force majeure event, including but not limited to war, riots, labor disputes, export or import restrictions, earthquakes, avalanches, fire, meteorites, flooding, solar storms, atmospheric pressure change, denial of service attacks, or other circumstances that Skovik could not reasonably control or predict.

Availability and right to compensation

Skovik undertakes to provide the service 24 hours per day, 7 days per week, except for planned maintenance. Skovik promises a minimum level of availability of 99% measured per calendar month. The measurement point is Skovik’s connection to the network.

You may request a price reduction if Skovik’s service availability is lower than 99% as measured per calendar month during the contract period, or if the service does not meet what Skovik has promised.

Notification of the complaint must be in written, provided as soon as possible and within sixty days from the moment when you discovered or should have discovered the reason for the complaint.

Support

Skovik is responsible for solving problems (failure or operational impairment) in the service. In order to remedy the faults, Skovik must able to reproduce them, something which you may need help us with. Furthermore, Skovik undertakes to help you with questions about the service.

On weekdays, support hours are between 9:00 to 17:00 (Central European Time). Support hours on days before Swedish bank holidays are 09:00 to 12:00.

List of clients

In order to promote the service, Skovik sometimes needs to give examples of companies that use the service. If you pay for and use the service, Skovik may display your company name and logotype in a list of customers on the website and in other marketing materials.

Modification of these terms

Skovik has the right to change these terms, including its prices. Amendments to this agreement enter into force one month after you have been informed through Skovik’s website, by email or by other means.

Entire agreement

This agreement constitutes the entire agreement between you and Skovik and supersedes all prior discussions and negotiations regarding the service. If such discussions are incompatible with the agreement, this agreement prevails unless otherwise agreed in written.

Terms of payment

As a customer, you are liable to pay for the services provided by Skovik according to the current pricing list. All prices are presented exclusive of VAT and other taxes. If you have chosen to use Skovik’s free services, you are not liable to pay the service. Payments shall, unless otherwise agreed, be paid to Skovik no later than fourteen days after the invoice date.

Disputes and conflicts

These terms and conditions shall be governed by and construed in accordance with substantive Swedish law. Any dispute is decided in the Stockholm District Court. This agreement may be translated into multiple languages. The Swedish version should be used for any legal interpretation.